1. Detailed description of goods and/or services.
Rack-bros is a business in the E-commerce industry that sells high-end electronics, CLEER audio, adventure products, outdoor and travel gear.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed immediately and delivery confirmed by way of email. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Return and Refunds policy
The provision of goods and services by RACK BROS (PTY) LTD is subject to availability. In cases of unavailability, RACK BROS (PTY) LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

4. Customer Privacy Policy
RACK BROS (PTY) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation. 
Rack-bros Privacy Policy Page. 

5. Payment options accepted.
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the RACK BROS (PTY) LTD bank account, the details of which will be provided upon request.

6. Card acquiring and security.
Card transactions will be acquired for RACK BROS (PTY) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details.
Customer details will be stored by RACK BROS (PTY) LTD separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
RACK BROS (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and RACK BROS (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 70 Edward Sreet Belleville 7530 Cape Town.

11. Variation
RACK BROS (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by RACK BROS (PTY) LTD (sole trader / private company / close corporation) based in South Africa trading as and with registration number 2022/492277/07 and (Director(s)/Member(s)/Owner(s)).

13. RACK BROS (PTY) LTD contact details
Company Physical Address: 70 Edward Sreet Belleville 7530 Cape Town
Email: Ryan@rack-bros Telephone: 0219100134